It
deals with keeping your site available to visitors. The Internet
works globally twenty four hours a day. Visitors expect your site
to be available when they need it and will quickly switch loyalties
when the site fails to be accessible. If your web based solution
can't solve the problem when it happens, visitors will easily find
another that will, at the click of a mouse.
Your web solution
must be housed in a fault-tolerant, physical environment with
nonstop power, air, and communication. The hardware and software
itself must be closely monitored for signs of failures and any
issues must be actively resolved to prevent unnecessary downtime.
Your web solution must not go down. To achieve this your system
must be professionally managed and supported.
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